How to add Robotmaster in antivirus exclusion

This article can help solve issues where Robotmaster is not working / no longer working after an antivirus update / is very slow.

The scope of this article is Robotmaster V6 for V7 some information might differ.

Instructions

1) Process execution

1. All process in the Mastercam program directory and subfolders need to have execution rights
   1. Typical Mastercam directory path is: C:\Program Files\Mcam#     (The # sign represents a number associated to a version of Mastercam)
2. All process in the Robotmaster program directory and subfolders need to have execution rights
   1. Typical Robotmaster directory path is: C:\Program Files\Hypertherm\Robotmaster V#     (The # sign represents a number associated to a version of Robotmaster)
3. CodeMeter must be allowed execution rights
   1. The paths are:
      • C:\Program Files (x86)\CodeMeter
      • C:\Program Files\CodeMeter

 2) Read/write in folders

1. All Mastercam or Robotmaster program must have read and write access to the following directories and subfolders:
   
   • Typical Mastercam directory path is: C:\Program Files\Mcam#                                          (The # sign represents a number associated with a version of Mastercam)
   • Typical Robotmaster directory path is: C:\Program Files\Hypertherm\Robotmaster V#     (The # sign represents a number associated with a version of Robotmaster)
   • Typical Shared directory path: C:\Users\Public\Documents\shared Mcam#                      (The # sign represents a number associated with a version of Mastercam)
   • Temp folder path: C:\Users\<user>\AppData\Local\Temp                                                  (<user> represents the user name of the Windows session)
   • User settings path C:\Users\<user>\AppData\Local\Jabez_Technologies                         (<user> represents the user name of the Windows session)
   • User settings path C:\Users\<user>\AppData\Local\Hypertherm_Robotic_Softwa            (<user> represents the user name of the Windows session)

3) Communication between Robotmaster and Mastercam

The communication is done through WCF using a .net pipeline of the following format:

• net.pipe://localhost/RobotmasterV6/
• net.pipe://localhost/Mastercam/

Note: additional information is added at the end of each net.pipe

4) Service execution

Wibu services are used to connect with the license and must be allowed to run.

• The service is named: CodeMeter.exe

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