{"xsrfToken":"B9S9-LIGE-3W4W-AFBS_56a1f4a38bff05098ed1ff99f5da781b1d969ed6_lout","branding":{"id":"9","key":"as","name":"Robotmaster support portal","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/7","theme":{"headerBGColor":"#00c7e6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#066e80","headerLinkHoverBGColor":"#066e80","headerBadgeColor":"#066e80"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Robotmaster Portal","sharedPortalName":"Robotmaster Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Robotmaster Portal","sharedPortalName":"Robotmaster Portal","localeDisplayName":"English (United States)"},"en-UK":{"helpCenterTitle":"Welcome to the Robotmaster portal","sharedPortalName":"Robotmaster Help Center","localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e31d1a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7b23c810-7eb9-41d2-bde1-e9696906276f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOTlhZDVhZS00ZDczLTRhNGMtOTg2MC03MmNjNmJkZDQzNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiMjNjODEwLTdlYjktNDFkMi1iZGUxLWU5Njk2OTA2Mjc2ZiI6WyJyZWFkIl19LCJleHAiOjE1ODYzNjY0MTksIm5iZiI6MTU4NjM2NTc1OX0.ZH6kbecg5OTXRilJS0brDh_GkOanXMNG-0eF0sZzHpA&client=e99ad5ae-4d73-4a4c-9860-72cc6bdd4352&height=300&mode=fit","bannerMediaApiFileId":"7b23c810-7eb9-41d2-bde1-e9696906276f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"as","projectId":12516,"serviceDeskId":10,"name":"Robotmaster support portal","description":"<p>You can ask your questions and raise your requests here. Check out our <a href=\"https://robotmaster.atlassian.net/wiki/spaces/AS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Center</a> for How-to guides and Troubleshooting articles.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":true,"reqTypes":[{"id":"99","name":"Deliverable","descriptionHtml":"","callToAction":"Deliverable","introHtml":"<p>I need customization (post processor, cell and tool setup,...)</p>","icon":12589,"iconUrl":"https://robotmaster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12589","groups":[],"key":""},{"id":"86","name":"Request customer access","descriptionHtml":"<p>Please provide your professional email.</p>","callToAction":"Request customer access","introHtml":"<p>Need the latest Robotmaster version, a robot setup, post processor customization or some more advanced support? First you need to register your account.</p>","icon":12593,"iconUrl":"https://robotmaster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12593","groups":[],"key":""},{"id":"101","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>I would like to report a bug</p>","icon":12576,"iconUrl":"https://robotmaster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12576","groups":[],"key":""},{"id":"72","name":"Support","descriptionHtml":"<p>If you are unable to find a solution in our <a href=\"https://robotmaster.atlassian.net/wiki/spaces/AS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Center</a> and your issue relates to the programming of your part, please provide a <a href=\"https://robotmaster.atlassian.net/wiki/spaces/AS/pages/10191024/How+to+Create+a+Pack+To+Send+file\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pack to send</a>.</p>","callToAction":"Support","introHtml":"<p>Need help installing, troubleshooting or programming? Select this to request assistance.</p>","icon":12566,"iconUrl":"https://robotmaster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12566","groups":[14],"key":""},{"id":"100","name":"Download request","descriptionHtml":"<p>Downloads are currently <b>only available for active Robotmaster customers</b>. If you are not a customer yet but are interested in <b>Robotmaster</b>, please contact our sales team through <a href=\"https://www.robotmaster.com/en/contact/contact-me-request\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">our website</a>. Please use a <b>valid company email address</b> (no personal emails!).</p>","callToAction":"Download request","introHtml":"<p>I need access to downloads</p>","icon":12568,"iconUrl":"https://robotmaster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12568","groups":[14],"key":""}],"reqGroups":[{"id":14,"name":"Support"}],"orderMapping":{"14":[72,100]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"925cd409-2a4f-3c6b-9b57-9bbb86d50ce3","appLinkName":"System Confluence","appLinkUrl":"https://robotmaster.atlassian.net/wiki","spaceKey":"AS","spaceName":"Robotmaster help center","spaceUrl":"https://robotmaster.atlassian.net/wiki/spaces/AS"},"labels":[],"projectKey":"AC","serviceDeskId":10},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AC","userLanguageHeader":"New download system!","userLanguageMessageWiki":"<p>You can now access the latest releases of <b>Robotmaster</b> from <b><a href=\"https://hypertherm.sharefile.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b>. <br> If you do not have an account, please make a request <b><a href=\"https://robotmaster.atlassian.net/servicedesk/customer/portal/9/create/100\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b></p>","defaultLanguageHeader":"New download system!","defaultLanguageMessage":"You can now access the latest releases of *Robotmaster* from *[here|https://hypertherm.sharefile.com]*. \nIf you do not have an account, please make a request *[here|https://robotmaster.atlassian.net/servicedesk/customer/portal/9/create/100]*","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Robotmaster Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://robotmaster.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=robotmaster","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B9S9-LIGE-3W4W-AFBS_56a1f4a38bff05098ed1ff99f5da781b1d969ed6_lout","baseUrl":"https://robotmaster.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"100485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e99ad5ae-4d73-4a4c-9860-72cc6bdd4352","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}