Troubleshooting Article List

TitleCreatorModified
Code integrity check failed: CPSRT.DLL Start ErrorNemanja BabicApr 08, 2024
Nothing shows up in the 3DpdfJacques BarbeMar 06, 2023
In V6, buttons, text, and images in dialogs appear truncated or shifted on high resolution monitorsJacques BarbeJan 18, 2023
Plunge rate and retract rate are greyed out in MastercamJacques BarbeDec 20, 2022
"Activation invalid" in CodeMeter Control Center (WIBU)Jacques BarbeDec 12, 2022
"Failed to load the session. Error Code: 8"Nathan FeenstraJul 22, 2022
"Cannot read input file, appears to be an invalid file. Please check if the input file has valid supported data in it"Nathan FeenstraJul 22, 2022
"Failed to load the session. Error Code: 2"Nathan FeenstraJul 22, 2022
"Cannot process request because the process (....) has exited" errorJacques BarbeMar 21, 2022
3DPDF Animation Does Not PlayAndrew HaggertyMar 08, 2022
Common LAM ErrorsMitchell WackerJan 21, 2022
"Robotmaster Service Error" - How to Clear Robotmaster Temporary DataMartin MorinOct 13, 2021
ROBOTMASTER_[Brand].xml file does not exist.Mark RoldanJul 21, 2021
Robotmaster V6 does not open correctly in MastercamMark RoldanMay 26, 2021
LAM Error - Unknown Tool TypeMark RoldanMay 11, 2021
WiBu Internal Error 0x18088006 - 0x18088008Nemanja BabicApr 27, 2021
The simulation window is not visibleMartin MorinApr 08, 2021
A robot loading in 6.1 does not load in 6.2Martin MorinApr 08, 2021
Robotmaster v6.1 Slow loading and calculationMartin MorinApr 08, 2021
Optimization does not map issue shown in simulationMartin MorinApr 08, 2021
Toolkit Activator Won't RunMark RoldanMar 26, 2021
Operation Order in Robotmaster Does not Match Mastercam Toolpath ManagerOctave BrouardMar 09, 2021
"Failed to import"Jacques BarbeFeb 02, 2021
How to use Arc Filtering in Robotmaster V7Mark RoldanOct 22, 2020
HASP Cannot be foundJacques BarbeOct 05, 2020
Mastercam 2021 crashes after Windows updateReza MotamediAug 10, 2020
ERROR- Program name cannot contain spacesJacques BarbeJul 22, 2020
Nethasp: "Error checking out a Curve5ax license."Jacques BarbeJul 17, 2020
"an unexpected error has occurred while attempting to activate your licence"Jacques BarbeJul 17, 2020
"A device attached to the system is not functioning"Jacques BarbeJul 17, 2020
Max Deviation and Max Angle in Robotmaster V7Emile BouthillierJun 09, 2020
Unable to select the tool/tooling or a part and move it around manually in Robotmaster V7Mark RoldanMay 14, 2020
Robot goes back to home position between operationsOctave BrouardApr 20, 2020
Tool no longer detecting collision with partMark RoldanMar 17, 2020
ERROR- Toolchanges not supported by workcellMark RoldanMar 03, 2020
Cell geometry tab is empty or CAD elements/levels are missingMark RoldanFeb 20, 2020
Robot joint move speeds are output with zero value in generated codeDaniel MarcoviciFeb 06, 2020
Performance and Productivity Tips list - V7.1Miguel Morales GonzalezOct 08, 2019
Robot setups with python scripts won't runOctave BrouardJul 31, 2019
"ROBX file is not valid. Posting will be stopped."Nemanja BabicJul 12, 2019
No endpoint listening at net.pipe ...Stanislav VeselovskyiJun 12, 2019
Robotmaster Unhandled ExceptionJacques BarbeFeb 05, 2019
3D PDF does not have a smooth simulationDaniel MarcoviciJan 17, 2019
WIBU: A transfer of licenses with this ticket is currently not possibleDaniel MarcoviciJan 08, 2019
Missing Code output of Tool Activation or DeactivationDaniel MarcoviciNov 21, 2018
Mastercam 2017 doesn't launchReza MotamediNov 13, 2018
Robotmaster doesn't launch - SIM type switches from HASP to NetHASPMatt TuckfieldJul 17, 2018
"Requested registry access is not allowed" errorJacques BarbeApr 03, 2018
"Failed to load update data file - possible client/data version mismatch" appears on startupJacques BarbeJul 25, 2017
Licence cannot be read - win32 error SimAccess.dllJacques BarbeMay 23, 2017
Moldplus Crash on Solid PartsReza MotamediMay 01, 2017
Drag and Drop in Mastercam not workingJacques BarbeDec 28, 2016
Error When the Robotmaster license is incorrectReza MotamediDec 20, 2016
Failure to Reinstall MastercamFormer userDec 19, 2016
Linear moves are not properly represented in the Robotmaster simulationOctave BrouardMay 05, 2016
.err file is always generated when postingOctave BrouardApr 21, 2016
Robotmaster does not process the toolpath (Error code : The length of vector is zero, it cannot be normalized)Martin MorinMar 25, 2016
Markers in scrollbar are not displayed with Windows classic themeFormer userMar 15, 2016
"Error on setting up joint angle maps"Octave BrouardMar 15, 2016
Robotmaster license for N-0 errorFormer userFeb 23, 2016
Code Output is generating points filled with 9999Martin MorinFeb 23, 2016