Support portal (The Americas customers and partners)
For customers and Partners in the Americas!
You can ask your questions and raise your requests here. Check out our Help Center for How-to guides and Troubleshooting articles.
Select is focused , press Down to open the menu, 
Deliverable
Please make sure to provide a detailed set of specifications.
Do not forget to attach the supplementary materials required for the specific deliverable type:
- New robot setup:
- CAD model of the robot (all joints at 0 positions)
- manufacturer's datasheet
- New cell setup:
- CAD model of the cell
- calibration info (User Frame, external axes, etc.) if available
- New tooling setup:
- CAD model of the tooling
- TCP calibration info if available
- Custom processor implementation:
- pack-to-send of a sample Robotmaster program
- code generated with default processor from the attached Robotmaster program
- modified version of the code that illustrates custom processor requirements
- Existing cell modification
- The cell setup (.rmcell) file
- CAD model(-s) of any hardware element(-s) to be added to the cell
- Calibration/placement info
- Existing tooling modification
- The tooling setup (.rmtooling) file
- CAD model(-s) of any hardware element(-s) to be added to the tooling
- Calibration/placement info
- Existing processor modification
- pack-to-send of a sample Robotmaster program
- code generated with current processor from the attached Robotmaster program
- modified version of the code that illustrates processor customization requirements
- Existing robot modification
- The robot setup (.rmrobot) file
- CAD model(-s) of any hardware element(-s) to be added to the robot
- Calibration/placement info
Required fields are marked with an asterisk