Page Comparison

Problem

The connected CmContainer is disabled: "Activation invalid". No licensed application can use license information in the CmContainer. The CmActLicense license is 'broken'.

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License shows as “BROKEN” in the the CmDust.exe report.

================================================================================
******************************** CmContainers **************************************
================================================================================

There are 1 CmContainers found
  CmAct-License with serial number 130-0987654321 and firmware version 3.00.

Specific CmContainer Data:
  CmAct-License 130-0987654321 --------------------------------------------------------------
    Firmware Version:    3.00
    BKI/UKI:             0x00 / 0x01
  WARNING: This CmAct-License is not active (BROKEN).

In WebAdmin no more license is showing up: “No firm items available”.

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Solution 1 - Repair

The license was working on a computer but after some hardware/software changes (ex: new graphic card,…) it stopped working
OR the license was working on a virtual server but after a re-host it stopped working.

1. Open “Codemeter Control Center”.

2. Click on “Repair license”.

Solution 2 - Restore

1. If

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1. solution 1 doesn't work, connect to http://lc.codemeter.com/77357/depot/index.php

2. Input the license ticket number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

3. Click on Restore license.

   Image Modified

Solution

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3 - Request new license

1. If

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1. the previous solutions didn't work, this means that the container is locked or the license is lost. At this point, this issue cannot be resolve without involving your local distributor.

2. Contact your local distributor.

   1. Run the CmDust.exe to create the CmDust-Result.zip

   2. Take a screenshot of the “Codemeter Control Center” window.

   3. Open WebAdmin, take a screenshot of Containers tab (http://localhost:22352/container.html),

   4. Send all these files to your local distributor along side with a description of the latest hardware/software changes that occurred on the PC involved

Two possible next steps, the Robotmaster team will either:

1. Unlock the current container and allow a license reactivation (not always possible)

2. or they will request you to sign

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1. the “license lost” form

   1. Download, sign the form bellow and send it to orders@robotmaster.com

   2. They will then blacklist the current broken container,

   3. Send the instruction How to Manually Remove a Wibu license Container for the broken container.

   4. Create a new license ticket to activate on a new container.

Codemeter related articles

• https://www.wibu.com/support/manuals-guides.html

• https://www.wibu.com/magazine/keynote-articles/article/detail/codemeter-and-virtualization.html

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