Page Comparison

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In WebAdmin no more license is showing up: “No firm items available”.

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Solution 1 - Repair

The license was working on a computer but after some hardware/software changes (ex: new graphic card,…) it stopped working
OR the license was working on a virtual server but after a re-host it stopped working.

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1. Open “Codemeter Control Center”.

2. Click on “Repair license”.If it

Solution 2 - Rehost

1. If solution 1 doesn't work, connect to http://lc.codemeter.com/77357/depot/index.php

2. Input the license ticket number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

3. Click on Restore license.

   

Solution

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3 - Request new license

1. If solution 1 the previous solutions didn't work, this means that the container is locked or the license is lost. At this point, this issue cannot be resolve without involving your local distributor.

2. Contact your local distributor.

   1. Run the CmDust.exe to create the CmDust-Result.zip

   2. Take a screenshot of the “Codemeter Control Center” window.

   3. Open WebAdmin, take a screenshot of Containers tab (http://localhost:22352/container.html),

   4. Send all these files to your local distributor along side with a description of the latest hardware/software changes that occurred on the PC involved

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