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1. Unlock the current container and allow a license reactivation (not always possible)

2. or they will request you to sign a the “license lost” form

   1. Download, sign the form bellow and send it to orders@robotmaster.com

   2. They will then blacklist the current broken container,

   3. Send the instruction How to Manually Remove a Wibu license Container for the broken container.

   4. Create a new license ticket to activate on a new container.

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