Page Comparison

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1. Open “Codemeter Control Center”.

2. Click on “Repair license”.

3. If it doesn't work, connect to http://lc.codemeter.com/77357/depot/index.php

4. Input the license ticket number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

5. Click on Restore license.

   

6. If it still doesn't work, this probably means that the container is locked or the license is lost.

7. Contact your local distributor.

   1. Run the CmDust.exe to create the CmDust-Result.zip

   2. Take a screenshot of Codemeter Control Center.

   3. Open WebAdmin (http://localhost:22352/container.html), take a screenshot of Container tab.

   4. Send all those files to your local distributor.

8. Two possible outcomes, they will either:

   1. unlock the current container and allow a license reactivation (not always possible)

   2. or request to sign a “license lost” form.

      1. They will blacklist the current broken container,

      2. Send the instruction /wiki/spaces/KB/pages/552075287 How to Manually Remove a Wibu license Container for the broken container.

      3. Create a new license ticket to activate on a new container.

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