How to restore a software license online (WIBU)

Owned by Rita Vartanian
Apr 04, 2024
2 min read

Step-by-step guide

Note: You can only restore the license on the computer where it was originally installed as long as there were no changes to the computer.

•When a license is installed, it is encrypted with the fingerprint of the hosting PC. The fingerprint is used by License Central to verify if a license is installed on the same or different PC.

•The restore allows License Central to assess by how much the PC changed and recreate the fingerprint on the license to restore the license.

•If the PC is recognized as a different PC, you CANNOT restore. You must communicate with your Reseller for assistance.

  1. On the computer where the license is installed, visit http://lc.codemeter.com/77357/depot/overview.php

  2. Copy and paste your ticket Id and click Next.

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You cannot restore a license if the original CmContainer is still on the PC. if you get a notification that the CmContainer is still on the PC, please reach out to your Reseller for assistance.

  1. If the restore is possible, Restore Licenses will be available on screen. to start the restore process, click on it.

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  1. on the next screen, check the box to accept the conditions for CmContainer restoration, and then click Restore CmContainer Now.

  1. Once the restore is complete, click OK to complete the restoration.